FREQUENTLY ASKED QUESTIONS
- Do your sarees come with blouse pieces?
Most of our sarees do not come with blouse pieces. If a blouse piece is included, it will be clearly mentioned in the product description.
- How do I care for my saree?
- First wash: Dry clean only
- Later washes: Gentle hand wash in cold water with mild detergent
- Avoid direct sunlight while drying
- When will my order be delivered?
Orders are dispatched within 2–4 working days and typically delivered in 5–7 working days across India. Tracking details will be shared once your order ships.
- Can I return or exchange my order?
We accept returns only for damaged or incorrect products, reported within 48 hours of delivery. We do not accept returns for colour or weave variations, as each piece is handmade. Exchange option is currently not available.
- Can I cancel my order?
Yes, you can cancel your order within 1-2 hours of placing it, provided it hasn’t been shipped yet. Email us at support@shiorilooms.com.
- Do you offer international shipping?
Not yet, but we’re working on it! Stay updated by following us on Instagram or signing up for our newsletter.
- How can I contact you?
For any questions, reach us at support@shiorilooms.com. We typically respond within 24 hours.
- Can I order through WhatsApp, Instagram or Facebook?
No, we do not accept orders through these platforms. Your order needs to be placed through the website only.
- What if I need more information or clarity on a product before I make my purchase?
Please get in touch with us on WhatsApp +91 8850418034 or drop a mail on support@shiorilooms.com. We would be more than happy to answer your questions.
- Can I get a mail or message once a product is back in stock?
If a product goes out of stock and you still have your heart set on it, please click on the ‘NOTIFY ME’ button located on the product page and enter your email ID. You’ll receive a notification once the product has been restocked. However, we can’t commit beforehand as to how long it’ll take for a product to be back in stock, or if it will be at all.
Also, please note that the same mail notification will be sent to everyone who has clicked on the ‘Notify Me’ button. Hence, be quick to make your purchase, lest the product goes out of stock again.
- Are the products shown on the website accurate, especially in terms of color?
We try our best to take photos of products under natural light since we want the actual products to look similar to what you have seen on the website/page. However, slight differences in display outputs might occur due to lighting, digital photography, color settings, and capabilities of your computer monitors or mobile screens. We firmly believe that all customers who order online are aware of this genuine challenge and thus, to avoid any misunderstanding or discrepancies, we would request you to consider that before you place your orders.
- What if my product arrives in a damaged condition?
If you find the package to be tampered with, please do not accept delivery and return it back to the delivery person.
Please email us at support@shiorilooms.com mentioning your Order ID and we’ll do the needful.
If the delivery has been accepted, it will be assumed that the parcel was received in a secure manner.